FAQs | UPerform Collective

FAQs

UPerform Collective

FAQs

MY ORDER HAS ARRIVED, BUT IT'S WRONG

In the unlikely event, you're missing an item, your order is damaged, or you've received the wrong item/order, please contact us with the following information, and our Customer Support team will get it sorted;

- Your order number

- The name of the item you didn't receive

- A photo and the name of the item you have received (if the wrong item)

FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of delivery.

HOW DO I TRACK MY UP ORDER?

You'll receive an email with your tracking link once your order has shipped titled "Your Order is on the way!"